• As an Executive for usps, developed and optimized pmo sdlc and testing processes so technology could produce significant productivity improvements while simultaneously enabling technology advances.

  • As a Director for service systems at best buy,successfully delivered multiple process designs and redesigns to produce positive outcomes.

  • As Principle Practitioner of an international consulting company, successfully forged international relationships, leveraging cultural barriers as assets, enabling a crm process and then a technology platform that automated the ability for sales teams to work across continents.